Powered by Opinaia
Customer Experience: ¨Cuenta tu Experiencia: McDonald’s¨
McDonald’s is currently measuring customer experience in 7 countries with our partner Opinaia´s support.
McExperiencia
Since “McExperiencia” strategy implementation, the fast food giant has achieved daily feedback from Latin America clients, in addition to a large amount of data about users satisfaction, which allows quickly and effective responses to suggestions and opportunities.
Project results
Monitoring
7 Countries
Survey time
7 Min
Feedback diario
Bases de contacto
Reportes ágiles con análisis de datos
Beneficios para clientes
Details
Opinaia, part of Freemount Group, (http://freemountgroup.com/) group to which we belong as a company, developed a tool and dashboard totally personalized with the metrics that the client needed, being able to take this experience to various countries where the brand is located, being recommended by the same brand as a CX provider to marketing departments of the different countries.
